How do I make an inactive customer active again in new QuickBooks Online (QBO)?

To activate a customer that was made inactive:

From the home page screen

  • Go to blue navigation bar on the left and select customers tab
  • Select Gear icon (far-middle-right, sits just above the “ACTION” column)
  • From this drop-down list you, choose “Include inactive”
  • Now the customer list will also show all of the inactive customers and they will say “(deleted)” next to their name.
  • If you click on the name there will be a box (upper-left-corner) that shows up that says “Make Active” button.
  • Click “Make Active” button

  • Done
1 home page screen
1 home page screen
2 customer center
2 customer center
3 include active
3 include active
4 make active button
4 make active button

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