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Payment QuickBooks Payments

How to record processed credit refund by Merchant Credit Card account to a customer and account payment is linked to a bank account?

Refund Receipt
Refund Receipt

In order to record processed credit refund by Merchant Credit Card account to a Customer, first create “Refund Receipt” to a customer.
From Home page screen

  • Select “+” sign (top middle section)
  • Select “Refund Receipt” under Customers heading
  • Select Customer and enter necessary information
  • Select “Undeposited Funds” as Refund From (IMPORTANT)
  • Save
  • See screenshot photo for reference.

Refund Receipt Bank Deposit
Refund Receipt Bank Deposit

Second entry is to record refund credit from Undeposited Funds to bank account.

From Home page screen

  • Select “+” sign (top middle section)
  • Select “Bank Deposit” under Other heading
  • Select “Select Existing Payments” checkbox to match Deposit Total Amount with the bank deposit.
  • Save
  • See screenshot photo for reference.

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