Category: Customer Center
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How can I transfer unapplied credit from one customer to another in QuickBooks Online
A case may occur when a customer wants to apply a credit balance to an affiliated company’s open invoice. EXAMPLE: Customer (Mark) has a $500 credit balance. The customer (Martha) has a $500 Open Invoice. They like to clear the accounts by applying for a $500 credit from Mark’s account to the $500 Open Invoice…
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Is there a way to check the status of emailed Invoices “sent” and “viewed” by customers?
Yes. To see which invoices were sent and viewed by clients: From the home page screen Left blue navigation bar Click Transactions Select Sales Click Filter Under Type select Invoices Click Apply Under the column Status* (between total and action), invoices that have been sent electronically are labeled Sent. – (Open Sent) labeled for recent…
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How to turn off the “Terms” so it won’t show on an Invoice at all?
Removing the “terms” completely from your invoice is a part of “Custom Form Styles” under Settings. You will need to disable the “Terms” setting just once. Here’s how to do it: Click on your Company Gear in the top right corner Click Custom Form Styles under the Settings tab Select form name you would…
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How to write off a customer unpaid invoice as bad debt expense?
When a Customer Invoice becomes non-collectible, you will generally write it off as bad debt expense. You will create a credit memo to clear Accounts Receivable (A/R) balance and that will hit the P&L during that accounting period. You will need to take the following steps in QuickBooks: Step 1: Create Bad Debts Expense Account…
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Can I issue payments from Quickbooks Online (QBO) that will process through my bank account?
QuickBooks Bill Pay Service is available only in QuickBooks Desktop versions (QBDT 2013-2015). That feature is currently not available in QuickBooks Online (QBO). Send them your feedback if you like this feature request > Gear (upper right corner) > your company > FEEDBACK. And ask for Bill payment services offered through Intuit QuickBooks
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How to transfer from one customer outstanding balance to another customer credit balance
It assumes one has an outstanding balance and another one has a credit balance. You will need to create a new dummy bank account to handle the transfer. This tutorial video will show step-by-step instruction on how to handle such transactions in new QuickBooks Online. You will need to watch the video in its entirety…
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How can I record a credit memo to a member (customer) and also have it record an expense?
Example: My Club charges $200 monthly dues. Member bought $30 office supplies with receipt. How to record in new QuickBooks so it will show $170 Net amount due on Customer’s account screen. My Club charges monthly dues. Create Invoice for $200 as a regular invoice When members purchase things for the organization/club Create Credit Memo…
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How do I apply credit to an Invoice in new QuickBooks Online?
Create “Credit Memo” (Create “+” sign > select Credit Memo under Customers heading) Go to Receive Payment (Create “+” sign > select Receive Payment under Customers heading) You will notice Outstanding Invoices (Transactions) as well as available Credits. Select Invoice and Credit, match with amount received. Customers / Clients: How do I apply credit to…
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How do I make an inactive customer active again in new QuickBooks Online (QBO)?
To activate a customer that was made inactive: From the home page screen Go to blue navigation bar on the left and select customers tab Select Gear icon (far-middle-right, sits just above the “ACTION” column) From this drop-down list you, choose “Include inactive” Now the customer list will also show all of the inactive customers…