“Track returns for customers” have to do with whenever you invoice your client for billable expenses (time and material) and the client pays less (for a variety of reasons) than the invoice amount. This is a way to correctly track returns for customers’ accounts and receive payment to match the deposit amount. In case, you will need to invoice the deduction portion (same client or different client), you will also check the billable box.
See the screenshot below.
Note: Billable to customers feature option is available in PLUS plan only (not available in Essentials and Simple Start).
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