Company Gear Company Settings QuickBooks Online QBO

Bills and Expenses tab under Gear Account and Settings in QBO plans Simple Start, Essentials and Plus

Bills and Expenses under Gear Account and Settings
Bank Deposit Customer Center Customers

How to use track return for customers field shown on deposit form

“Track returns for customers” has to do with whenever you invoice your client for billable expenses (time and material) and the client pays less (for a variety of reasons) than invoice amount. This is a way to correctly track returns for customers account and receive payment to match deposit amount. In case, you will need to invoice deduction portion (same client or different client), you will also check billable box.
See screenshot below.

track returns for customers
track returns for customers

Note: Billable to customers feature option is available in PLUS plan only (not available in Essentials and Simple Start).

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