Intuit Online Payroll Account Changes in March*
The Intuit Payroll Team
In our world of ever-changing and increasingly advanced cyber attacks, Intuit must continually work to enhance our systems and adapt to new security threats. More than 30 million people trust Intuit with their personal and financial information, and we take the job of protecting their data very seriously.
For this reason, we are moving every single customer who is using an Intuit product to our central login credential system. Moving to one login system allows us to focus our efforts on building world-class security mechanisms such as multi-factor authentication and monitoring suspicious login activity.
Starting on March 5th, 2018 we will be moving all Intuit Online Payroll for Accountants firms’ and clients’ payroll logins to be under Intuit’s central login credential system. Once they are using the Intuit credential system, there will be times when your client will see the Intuit brand. This includes the browser security certificate and while resetting the password.
Our central authentication system has a single method for resetting passwords. We will use this same Intuit-branded flow for resetting Intuit Online Payroll for Accountant passwords. This help guide includes a screenshot of the page that you and your clients will now see during this reset process. It also includes a script that you can use to explain why the Manage Payroll credential reset flow shows Intuit branding.
To help you get your clients through this change and ensure a smooth migration to the central Intuit credentials, we have created a new phone number to handle questions about the process: (844) 391-9894. This toll-free phone number will be activated when migrations start on March 5th and will be monitored during our usual support hours, from 6 am to 6 pm PT, Monday through Friday. If you wish, you may direct your clients to contact us at that phone number for login migration help. We will answer the phones as “Online Payroll” but there may be instances where we must inform your clients during the call that they are moving to Intuit credentials, such as when they are trying to use a login that is already in the Intuit system. This phone number will be disabled on Friday, May 4th. All customers who haven’t switched to the new credentials by this date will be forced through the credential change flow.
If you would like to learn more about the process of moving to central logins and the Intuit branded password reset flow, you can view the recorded QuickBooks In The Know webinar from February 6th.
As always, as an accountant customer you can dial into our dedicated support team for accounting professionals by chat or by phone at (866) 729-2925, option 2, Monday-Friday, 6 am to 6 pm PT or Saturday, 6 am to 3 pm PT. It’s our pleasure to serve you.
The Intuit Payroll Team
* (Source: email received on 2/13/2018)