How to wipe all the info of my company in QuickBooks Online Simple Start, not QuickBooks Online Plus or Essentials?

It is a multi step process.

Cancel Trial
Cancel Trial

To Cancel your Current subscription:

From the Home page screen

  • Click on the Company Gear symbol in the upper right hand corner
  • Click on “Your Account”
  • Click on Edit Billing Info
  • You will then see a link that says Cancel Trial (or Subscription) , Click on that
  • You will get a little survey, and you want to answer that survey, and then click on continue.
  • Your subscription will then be cancelled.

To Open a New Subscription – You may approach this one of two ways

  • Call our support team and have them open a new account for you. Ask for keeping same login name.
  • 1-800-488-7330

    6am-6pm (PDT) M-F , 6am-3pm (PDT) Sat

    wait time varies (from 20 minutes to 40 minutes)


  • Go to the internet, and go to
  • At the top of the screen, click on “Free Trial”
  • You will then get to a screen that shows you all 3 platforms that they offer for new QuickBooks Online, and you may pick which one you would like to use and click on the “Sign up for Free Trial” link.
  • Once you are finished signing up, then you will be able to go back to and sign into your new company and begin working.