How to Cancel QuickBooks Online Subscription or Trial


Sign in at

From the home page screen

  • Click the Gear icon (upper right corner). See old and new gear screenshots below.
  • Select Your Account (or Account and Settings depending on what you see).
  • On the Billing info (or Billing & Subscription depending on what you see) page, click Edit Billing Info.
  • cancel old
    cancel old
    cancel new
    cancel new
  • Click Cancel Subscription.
  • continue cancelation
    continue cancelation
  • Answer all of the exit survey questions and Click Continue. We’d like to hear why you are canceling your subscription so we can work to improve the program and its features. You will receive a confirmation that “Your QuickBooks Online Subscription has been canceled” and the Master Admin will receive a confirmation via email.
old gear
old gear
new gear
new gear

CAUTION: If you have QuickBooks Online with bundled payroll – these steps will also cancel your payroll subscription. Instead of following these steps, call them over the phone if necessary.

Related link


Your free trial will automatically cancel after the 30 days, as long as you have not entered credit card information.

  • There’s not a way to just cancel it.

To cancel my paid subscription:

  • From the home page screen, select the Company “Gear” (upper right corner)
  • Choose “Your Account” under Your Company heading
  • On the next screen, look for “Subscription Status: Active” and “Cancel Subscription” blue link.
  • Click this link, answer just a couple questions, and then click Continue Cancellation.
  • Done