Select the blue navigation bar on the left
- Select Customers Center
- Locate Customer and click “Open Invoices” under Pending Invoices column
- Under the Status column you will notice either “Open (Viewed)” or Open (Sent)”
- That’s your confirmation if the invoice has been viewed or not.
- See attached screenshot photo below for reference.
This is one of the coolest features available in the new QuickBooks Online.
Another cool feature is when a customer opened the Invoice, on the sidebar, it will put a stamp indicating what time the customer viewed the invoice. Customers can also reply to your email from the same “Send a message” box.