How can I see if a Customer has opened/viewed an Invoice in new QuickBooks Online?

Select the blue navigation bar on the left

  • Select Customers Center
  • Locate Customer and click “Open Invoices” under Pending Invoices column
  • Under the Status column you will notice either “Open (Viewed)” or Open (Sent)”
  • That’s your confirmation if the invoice has been viewed or not.
  • See attached screenshot photo below for reference.
Invoice Open Viewed Sent
Invoice Open Viewed Sent

This is one of the coolest features available in the new QuickBooks Online.
Another cool feature is when a customer opened the Invoice, on the sidebar, it will put a stamp indicating what time the customer viewed the invoice. Customers can also reply to your email from the same “Send a message” box.

Customer Send a Message Box
Customer Send a Message Box