Payment QuickBooks Payments

How to record processed credit refund by Merchant Credit Card account to a customer and account payment is linked to a bank account?

Refund Receipt
Refund Receipt

In order to record processed credit refund by Merchant Credit Card account to a Customer, first create “Refund Receipt” to a customer.
From Home page screen

  • Select “+” sign (top middle section)
  • Select “Refund Receipt” under Customers heading
  • Select Customer and enter necessary information
  • Select “Undeposited Funds” as Refund From (IMPORTANT)
  • Save
  • See screenshot photo for reference.

Refund Receipt Bank Deposit
Refund Receipt Bank Deposit

Second entry is to record refund credit from Undeposited Funds to bank account.

From Home page screen

  • Select “+” sign (top middle section)
  • Select “Bank Deposit” under Other heading
  • Select “Select Existing Payments” checkbox to match Deposit Total Amount with the bank deposit.
  • Save
  • See screenshot photo for reference.

New QuickBooks Online Plus – How to enter various expenses in new QBO?

QuickBooks Online (QBO) Tutorial – Customer Invoice, Sales Receipt, Receive Payment, Bank Deposit

Customer Center Customers Customers Center

How do I bill an out-of-pocket cash expense to my client/customer?

Just open a new bank account type and call it Cash account.

Use this account for all cash related expenses. Add to Cash account, if you are making cash withdrawals from main checking account. You will have running Petty Cash account. In fact, it will be more accurate accounting if you have cash withdrawals and disbursements for business.

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Company Gear Company Settings Custom Form Styles Customer Center Customers Invoice

We need to pay Sales Commissions based on Sales Invoices paid date. How to run a Customer Sales report that will tell me exactly what invoices were paid in a specific date? 

To do this job, you can run “Sales by Customer Summary” report.
You will need to customize the report to show daily sales and change to cash basis.
If you are using custom fields for sales rep on the Invoice, you can match the sales by Sales Rep as well.
See attached screenshot photo1, photo2 and photo3 for reference.


Customers Vendor

Where do I change the view to see inactive vendors and inactive customers?

  • From the blue navigation bar on the left
  • Go to Customer center (or Vendor center)
  • Go to “Settings” gear (located far right next to export to excel and print icons)
  • Select to include inactive checkbox from the dropdown list (see screenshot photo for reference)

If there is need to run inactive (or deleted) list/report

  • Go to Reports from the blue navigation bar again
  • Select Customer Contact List (or Vendor Contact List) from the go the report search box
  • Click “Customize” button
  • Select “Lists”
  • Change Status from “Not deleted” to “Deleted”
  • Click Run report

Click on the screenshot below to enlarge it


#QuickBooks Online