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Receive Payment

Is there a way to show Customer address information on the Receive Payment Form? We have several customers with names that are close, and I like to verify by address.

You can find by Invoice Number, but not by Customer address or zip code at this time.

Alternative choice is to use directly from the Customer Center where you can verify address before recording payment. And, that may be much quicker as well.

From the home page screen > go the blue navigation bar on the left > select customers > go to small middle gear in the middle right section (next to print icon and export to excel icon)

From the Gear drop-down > choose Address > Page will refresh with Address column added

Now you have Customer name as well as to verify that customer’s address.

Next go to Action column (last column on far right) > select Receive Payment from the drop-down list. It will take you to the Receive Payment page with outstanding transactions checked. Verify payment received on invoice. Choose Save and Close button. It will take you back to the Customer Center again.

receive payment from customer center

Categories
Customers Customers Center Receive Payment Receiving Payment

How can I refund a customer overpayment in new QuickBooks Online QBO

Customer overpaid an invoice, now showing a credit. How can I write a check that is applied against that credit?

QuickBooks Online – how can I refund a customer overpayment in new QuickBooks Online
QBO

Categories
Bank Deposit Bank Register Banking Customers Invoice Receive Payment Sales

How to record overpayment on Invoice by customer in new QuickBooks?

From the home page screen

  • Select Create (+) sign
  • Select “Receive Payment” under Customers heading
  • Select “Amount Received” and enter payment amount
  • Select Outstanding Transactions and check applicable Invoice payment
  • If it’s over-payment, it will leave credit balance on customer’s A/R account.
Record overpayment on customer invoice
Record overpayment on customer invoice
Categories
Customer Center Customers Invoice Receive Payment

How to handle early payment discount taken to an invoice when a customer pays on time? Example: 1% 10, Net 30 or 2% 10, Net 30

In ideal accounting process, I would think handling discount taken by the customer would be part of “Receive Payment” form screen. They will have the additional line to enter discounts given to the customer as negative amount entered and thereby would match customer payment amount.

Since QBO Receive Payment screen is unable to handle this specific transaction, you will need way-around approach. No doubt, it is unnecessary and time-consuming steps to handle such a simple customer payment transaction.

You will need to create a CREDIT MEMO for early discount taken by the customer. See photo#3 for reference.

For one-time, you will also need to create new GL account for “Discounts given” (see photo 1) and new Service item for “Early Payment Discounts” (see photo 2).

Once you’ve created Credit Memo, go to Receive Payment screen, apply for payment against the open invoice as well as apply subtract early payment discounts to match customer payment. See photo#4 for reference.

See screenshot photo#5 for reference to how it will show Discounts given in P&L.

See screenshot photo#5 for reference to how it will show Discounts given in P&L.

Need better way to handle discount taken by customer, add to QuickBooks Online Feature Requests here:

http://feedback.qbo.intuit.com/


 

Photo#1

Open new GL Account
Open new GL Account

Photo#2

Create new Product Item for Early Discounts Taken
Create new Product Item for Early Discounts Taken

Photo#3

Create Credit Memo
Create Credit Memo

Photo#4

Receive Payment Screen
Receive Payment Screen

Photo#5

Profit & Loss with Discounts Given
Profit & Loss with Discounts Given

 

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Categories
Bank Deposit Invoice QBO Receive Payment Sales Receipt

QuickBooks Online (QBO) Tutorial – Customer Invoice, Sales Receipt, Receive Payment, Bank Deposit

This QBO tutorial video is a step-by-step guide to complete invoicing process (Customer Invoicing, Sales Receipt, Receive Payment and Bank Deposit). It covers how to handle all forms of payments like check, credit card, debit card, PayPal and Amazon payments. It explains how to record merchant service fees as well as PayPal and Amazon fees. It also explains how to match bank downloaded transactions.

 

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