My understanding is if you need help in QBO, get one-on-one help right on your screen with SmartLook. Click SmartLook and it will generate a code that you give it to the agent. QBO agent will see your screen and they will guide you the answers you need. At least, that’s what I believe. I’m not sure it’s even fully functional yet. And I’ve not seen any helpful articles either.
Sorry, I don’t have any other info to share at this time.