QuickBooks Merchant Services or QuickBooks Online support — who should I contact for help?
From the article:
This is an overview of whom to contact with issues related to your merchant account and QuickBooks Online:
You can update your business details, banking account information, and make many other useful changes without calling support!
Simply visit the merchant center at https://merchantcenter.intuit.com and sign in using your QuickBooks Online credentials.
For more information on how to process mobile payments with GoPayment, see Setting up and accepting payments using GoPayment. …
In QuickBooks payments, “Bank Transfer” option is like ACH direct deposit type.
Customer/Client will receive the invoice by email. It’s very few simple clicks for a customer to pay that invoice.
Open the Invoice button. See screenshot below.
Click Pay Now button. See screenshot below.
Payment information screen will open. Customer will need to fill out the following information:
a) Routing Number
b) Account number and Confirm account number again
c) Account holder’s name
d) Optional: leave the default check box to save payment method to pay faster next time.
See attached screenshot below.
Merchant Fee: It’s a flat $0.50 (YES, FIFTY CENTS) per bank transfer payment. No dollar limit on how much that transaction is. On credit card payment, they charge +-3.% on the transaction amount. So, on $1,000 invoice, you can actually save $30.00 merchant fee. That’s huge!
Changes to your QuickBooks Payments account beginning in October 2016.
Beginning in October, all keyed transactions will require card verification value (CVV) in order to process.
What is changing?
All transactions where the credit card number is keyed will require CVV. The CVV for Visa or MasterCard are the last three digits of the number printed on the signature strip on the back of the card. CVV for American Express appears as a separate 4-digit code printed on the front of your card.
What you need to do
When processing a transaction where you need to key in the credit card number, please be sure to enter in the CVV.
If you have any questions, please contact Intuit QuickBooks at (800) 558-9558.
IMPORTANT: If you already have recurring transactions template setup credit card data with CVV for sales receipts, it should be working fine. There is no need to going back and manually updating CVV again. However, if you’re creating a new recurring transactions template for sales receipts then, you will need to add credit card data with CVV to make this work.
You can find out from the QuickBooks Payments home portal and select “Deposits” under Activity and Reports (see screenshot below). Once it’s approved, it usually takes 2-3 business days for deposits to show up in your bank account.
To go to the QuickBooks Payment home portal:
Directly from the QBO home page screen > Gear (upper right corner) > Settings (left corner) > Payments > Merchant details > click Manage details button
Sign in directly from > https://merchantcenter.intuit.com/
(Should bookmark this page. In case QBO is down, you can still log in from here and review merchant account).
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Quickbooks Online does not charge you for every direct deposit made. Direct Deposit is included with QBO payroll fee. Quickbooks Online charges a flat fee of $39.00 a month for payroll. This monthly rate includes
Free direct deposit
Live phone support
Pay W-2 employees and file payroll taxes
Run unlimited payroll each month
Automatically calculate federal and state payroll taxes
Give employees and subcontractors limited access to enter time worked and more