QuickBooks Online – How to troubleshoot common issues with QuickBooks Windows App

QuickBooks Online – How to troubleshoot common issues with QuickBooks Windows App

1) Example: get a white screen after signing in
Refresh the App’s cache by going to the File menu (top left) and choosing “Refresh” or Ctrl+R. You can also try “Reset App Data” from the Help menu.
2) Example: unable to open the App.
Reset the App by holding down the Shift key while opening the program. Continue to hold down the key until the program opens up.
3) Example: 1 and 2 above does not work
Uninstall and reinstall the App from this link.
Download: https://quickbooks.intuit.com/apps/

Keyboard Shortcuts

Tutorial Video:
QuickBooks Online – How to troubleshoot common issues with QuickBooks Windows App

Apps tab in QuickBooks Online Accountant QBOA

Accountants and Bookkeepers now have the ability to discover, connect, and manage apps for their firm and clients, all within one place.

With the new Apps tab within QuickBooks Online Accountant, the firm owner can now add and manage apps for both the firm and their clients, all from a single location.

The Apps tab will appear in the Your Practice section on the left Navigation menu. Read more…

Apps tab in QuickBooks Online Accountant (QBOA)

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QuickBooks Online Mobile iPhone iPad App

With QuickBooks Online Mobile App, these are key activities you can do on your mobile device (iPhone & iPad):

  • View, add, and edit customers and sub-customers, and import them from your contacts.
  • Add notes (with or without photos) to customers and transactions.
  • View, create, edit, and delete estimates, invoices, payments, and sales receipts.
  • Add expenses (attach photos of receipts), vendors, and bank and/or expense accounts.

The QBO mobile app is still more limited in features and functionality. When you need more robust functionality, use QuickBooks Online on the web via Chrome or Safari.

See QBO Mobile App Feature Comparison, here.

Our Video Tutorials on QuickBooks Online Mobile iPhone iPad App — COMING SOON!

QuickBooks Online Accountant App for Windows

QBO Win App is available for Free download from the Intuit QuickBooks website. (For Mac Free download).

Official name of QBO Win App is “QuickBooks Online Accountant App”. I downloaded the App in my Windows computer. Once it is installed, you will see “qb” icon on your desktop which looks just like the icons of other QuickBooks desktop products. Please note it reads “QuickBooks” underneath “qb” as shown below:

QuickBooks Win App icon
QuickBooks Win App icon

Not to be confused with my other QuickBooks icons on my desktop, I renamed “QuickBooks” to “QBO App” as shown below:

My QuickBooks icons on my desktop
My QuickBooks icons on my desktop

Click QuickBooks app icon on desktop, then click “Yes” on “Do you want to allow this app to make changes to your PC?” on “User Account Control” screen:

User Account Control
User Account Control

Login using your existing QuickBooks (QBO) user account (same username and password):

Sign in screen
Sign in screen

Click on the screenshots below to enlarge them

QBO Win App Home Page Screen

QBO Win App Home Page Screen
QBO Win App Home Page Screen

Key App Features:

  • It’s faster than QBO in a browser
  • It has a menu structure like QuickBooks on the computer
  • There are shortcut keys…Yup! Keyboard navigation in QBO
  • Multiple Windows…Yes you can have an invoice and a customer list or an item list or the chart of accounts (or all of these) open at the same time, in QBO!
  • Auto refresh of open windows e.g. When you enter an expense in one window, it affects the report that was open behind the expense form in the other window, it AUTO-REFRESHES!

Computer Requirement:

  • A computer running Windows 7, Windows 8, Windows 8.1, Windows 10

    The caching in the QBO Win App is much more than what the browser can do due to technology limitations with a browser. Word on the street is that you can expect up to 30% improvement in speed over regular browser. Think of this App as your faster browser designed to be used just for QuickBooks Online (QBO).

    Most likely this app will be continually upgraded to enhance the caching abilities to minimize the amount of time it takes to complete transactions. No doubt, this is a QBO game changing app.


    It is very easy to get started with this App if you are already familiar with the QuickBooks Online. In less than ten minutes, you will find your way around.

    Top 5 List

    1. No inactive sign out
    2. Multiple Windows
    3. Auto refresh of open windows
    4. Better “look and feel” (compared to QBOA)
    5. Faster browser experience

    Top 2 Wish List:

    1. Go to “File” menu and save it. Old Habit!
    2. QuickBooks desktop version was open. Try to open QBO company file. Repeat Mistake!

    Top Menu Bar Guide

    Top Menu Bar Guide
    Top Menu Bar Guide
    Home Page with Multiple Windows
    Home Page with Multiple Windows

    About QuickBooks w/ Version
    About QuickBooks w/ Version

    YouTube Video: QuickBooks Online Accountant App for Windows


    How to reset QBO Win App?
    Hold down the shift key and open the program at the same time. Continue to hold down the Shift Key until the program opens up.

    New free download link, cick here.

    download link

    Related articles, discussions and issues

    QuickBooks Online (QBO) Helpful Apps List

    Accounts Receivable Management (8)

    Auto Dealership Management(1)

    Banking and Credit Card Processing (4)

    Barcodes and Labels (2)

    Billing and Invoicing (23)

    Business Analytics (10)

    Business Planning (4)

    Business Reporting (8)

    Business Research (2)

    Calendar / Scheduling (2)

    Collaboration (2)

    Communications (3)

    Custom Reporting (3)

    Customer Management (CRM) (16)

    Data Import / Export / Sync (20)

    Data Removers (1)

    Data Security / Disaster Recovery (1)

    Dispatch, GPS and Tracking Solutions (3)

    Document Management (2)

    Ecommerce (17)

    EDI – Electronic Data Interchange (1)

    Employee Management (2)

    ERP / MRP / Shop Floor Solutions (5)

    Estimating and Bidding (5)

    Expense Management (11)

    Field Services Management (7)

    Finance & Accounting (40)

    Financial Management (15)

    Freight Management (1)

    Inventory Management (11)

    Law Practice Tools (1)

    Marketing (7)

    Mobile (19)

    Operations (30)

    Payroll (2)

    Point of Sale Solutions (4)

    Productivity (21)

    Project Management (7)

    Project Planning / Workforce Allocation (3)

    Purchasing (4)

    Retail Management (3)

    Sales and Marketing (35)

    Sales Commission (2)

    Sales Management (11)

    Shipping (1)

    Social Media (1)

    Tax Tools (2)

    Templates and Forms (1)

    Time Tracking (9)

    Trucking Solutions (1)



    Helpful link

    QBO Apps

    Compare Merchant Credit Card Processing Fees

     Swiped Transactions Manually Keyed
    Amazon Local Register2.50%
    Intuit Go Payments2.40%
    3.40% + $0.25
    3.50% + $0.15
    3.50% + $0.15